Krystal Palace Douala
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It's been a good first experience at Krystal Palace. I went for a week of rest. I appreciate the efforts and attention and hospitality of the crew. Thank you for that. The hotel is big ; meaning a lot of work is required to satisfy and attend to everyone's need and also ensure residents are safe and feel confortable. I appreciate the flexibility of breakfast time upto 11AM and the front desk team for proactively correct and compassate after my observations. The sunday brunch is enjoyable , entertaining with an interesting choice of food. The spa is net , well decorated and clean with a good team for each service. I would suggest to put some home/interior scents in the room to keep them as fresh as the elevators and the corridor at least for those who are not allergic. I faced some challenges with my flight at arrival which indeed impacted the airport transfer but I am glad it went well. I was upgraded to an Executive room.
Bikoali
mai 2025
My stay at Krystal Palace was truly delightful. I spent four days at this hotel and enjoyed every moment. The staff was exceptionally friendly and respectful, even allowing me to check in early without any additional charges. Having stayed in numerous 5-star hotels worldwide, I was impressed by Krystal Palace's daily room cleaning service—something that many high-end hotels no longer offer. Another standout feature was the top-notch security. Guests cannot access the elevators without scanning their room key, adding an extra layer of safety. Additionally, when I had visitors, the front desk always called to confirm my approval before letting them in. The lobby was another highlight. My friends and I spent time there, and despite being quite loud, the staff remained gracious and accommodating. Lastly, I highly recommend trying their spa—it was a phenomenal experience and the perfect way to relax during my stay. Overall, Krystal Palace exceeded my expectations, and I wouldn’t hesitate to stay there again.
Fabrice
décembre 2024
Krystal Palace is a nice place to be. I highly recommend it. Staff is pleasant and welcoming. Facility is brand new and amazing. I did not have the opportunity to taste the food but what I saw was very professional. 👍🏿👍🏿👍🏿
Dipanda
mars 2022
The hotel staff were very helpful and friendly. The hotel offers all modern amenities and comfort. The city of Doula is challenging but we felt very safe and comfortable during our stay.
Aileen
mars 2025
clean and comfortable room very friendly staff
Michael
mars 2023
Location is excellent; the staff is very friendly. The rooms are spacious and clean.
Michael
février 2025
I really appreciated the staff, very professional and friendly specially Irene at the front desk
Chigmou
janvier 2025
The food is good Room Service was nice Airport Transportation
Patrick
décembre 2024
Very beautiful place with friendly staff great communication
Sidney
décembre 2024
Really professional Conference room - appreciated to be a speaker on the stage!
Alex(privat
août 2023
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